Warranty & Guarantee

Lifetime Guarantee

At WineWear, we stand behind the quality of every piece we sell. All jewelry is backed by our lifetime guarantee from the date of purchase.

What's Covered

• Tarnishing — discoloration, darkening, or loss of gold/silver finish
• Green/black marks — skin discoloration from wearing the piece
• Water damage — damage from normal water exposure (hand washing, rain, light sweat)
• Manufacturing defects — broken clasps, loose stones, or structural failures

What's Not Covered

• Intentional damage or physical abuse
• Lost or stolen items
• Normal wear patterns (light scratching on bangles from daily wear)
• Damage from chemical exposure (chlorine, perfume applied directly to jewelry, cleaning products)

How to Make a Claim

1. Email support@shopwinewear.com with the subject line "Warranty Claim"
2. Include your order number and a photo showing the issue
3. We'll review within 2 business days and send a replacement at no cost to you

Care Tips to Extend the Life of Your Jewelry

While our lifetime guarantee has you covered, proper care can keep your pieces looking beautiful for years:

• Store in a cool, dry place (the pouch or box it came in is perfect)
• Remove before swimming, showering, or heavy exercise
• Apply perfume and lotion before putting on jewelry
• Clean gently with a soft, dry cloth